At MBL SHIPPING (M) SDN BHD our commitment to enhancing our operations through the implementation of a comprehensive client satisfaction program aimed at understanding the needs and expectations of our clients. This initiative is part of our broader strategy to apply a zero defect mindset across our organization in the delivery of products and services to both clients and partners.

MBL SHIPPING (M) SDN BHD fully commits to ;
To ensure continual improvement, we will be establishing quality objectives that will be reviewed annually. This approach will enable us to evaluate, measure, and monitor performance effectively, ensuring that we meet not only client needs but also applicable regulatory and compliance requirements.

Additionally, we will focus on identifying and assessing risks and opportunities while managing them through effective risk management practices. It is essential that we consider all interested parties in this process. We encourage all personnel to feel empowered to intervene when non-conformities arise and implement appropriate solutions promptly.

We are committed to providing relevant information, instruction, and training tailored to individual duties and responsibilities. Moreover, it is crucial that there is effective participation and consultation with employees regarding issues related to the quality system as well as opportunities for improvement.

Our organization aims to foster a learning culture that promotes continual enhancement of our systems and processes. In line with this goal, we are developing innovative methods that support our overall drive toward becoming a sustainable and carbon-neutral business.

The Senior Leadership Team is dedicated to establishing, implementing, and maintaining an effective Management System. All employees share the responsibility for compliance with the operational controls outlined in this system.

Please note that the Senior Leadership Team will regularly review this policy statement to ensure its ongoing suitability and effectiveness. A copy of this policy statement is available upon request for interested parties and can also be found on our website, www.mblshipping.com

Thank you for your attention to these important initiatives as we work together towards excellence in service delivery.